Last updated on May 5th, 2018
The initial service term of the agreement shall begin on the date that HostForest generates an e-mail message announcing the activation of the account (the “Service Commencement Date”) and shall continue either monthly or annually depending on the term picked by the customer. Upon expiration of the initial term, this agreement shall automatically renew for the same length as the initial term unless HostForest or the customer provides the other with written notice of non-renewal at least one (1) days prior to the expiration of the initial term or the then-current renewal term, as applicable. The initial term and any renewal term may be referred to collectively in this agreement as the “Term.”
HostForest reserves the right to cancel any service provided at any time. In this event customers will be entitled to a prorated refund based upon the remaining period of service. If a customer contravenes HostForest’s terms of service, a refund will not be issued in the event of a cancellation by HostForest or the customer. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation. Fees charged on a prepay basis are non-refundable, this includes all monthly and yearly services.Domain, SSL Certificate & Cloud Server Prices are non refundable. Under no circumstance will license fees such as cPanel be refunded. Customer agrees to submit all cancellations at least 72 hours prior to the next billing date of the service. Failure to pay will result in suspension up to termination of services and the balance being turned over to an outside collection agency for recovery. The only acceptable methods of cancellation are a ticket submitted via the billing system or cancellation submitted via the billing system.
At HostForest we do not tolerate abusive behavior toward our company or staff. If a customer continues to act in an abusive way towards our staff or company after a warning all active services will be suspended and communication with the customer terminated without refund.
Payments will be pay via DBBL Rocket, bKash, Bank Transfer. Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly, semi-annually, annually as indicated on their order, beginning on the service commencement date. HostForest may require payment for the first billing cycle before beginning service. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due no later than 3 days after the due date, but in no event earlier than the first day of each billing cycle.
Customer represents and warrants to HostForest that the information he, she or it has provided and will provide to HostForest for purposes of establishing and maintaining the service is accurate. HostForest may rely on the instructions of the person listed as the primary customer contact on the order with regard to customer’s account until the customer has provided a written notice changing the primary customer contact. Customer cannot maintain more than one (1) account at my.hostforest.com
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
This AUP governs the use of HostForest’s all services
This Use Policy governs the use of HostForest’s paid hosting. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and HostForest regarding the interpretation of this AUP, HostForest’s interpretation, in its reasonable commercial judgment, shall govern. If you have any questions regarding this AUP, contact contact [@] hostforest.com.
You may not publish or transmit via HostForest’s service any content that HostForest reasonably believes:
Content published or transmitted via HostForest’s service includes web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any internet service provided by HostForest.
It is the responsibility of the client to take reasonable security precautions in protecting their login information to their services and the HostForest billing area. It is always the client’s responsibility to ensure security of their website, HostForest is not responsible for compromised scripts or servers.
You must obtain HostForest’s advance approval for any bulk commercial e-mail, which will not be given unless you are able to demonstrate all of the following to HostForest’s reasonable satisfaction:
These policies apply to messages sent using your HostForest service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your HostForest service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers. HostForest may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.
You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.
You must comply with the rules of any other network you access or participate in using your HostForest’s services.
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
HostForest will terminate the service of repeat copyright infringes.
If you believe your copyright is being infringed by a person using the HostForest network, please send your written notice of copyright infringement to: abuse[@]hostforest.com
Your notice must include the following:
HostForest Customers may not initiate the following practices. HostForest reserves the right to suspend or terminate accounts found in violation of these items with or without prior notice given and without liability.
You must have valid and current information on file with your domain name registrar for any domain hosted on the HostForest network.
You may not engage in illegal, abusive, or irresponsible behavior, including:
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.
HostForest is under no duty and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaims any responsibility for any misuse of the HostForest network.
Inquiries regarding this policy should be directed to contact[@]hostforest.com.
Last Edited: 6th May 2018
SLA that sets standards on the service offered at HostForest
HostForest guarantees a 100% network and power uptime on the services offered at the company.
The below credit chart will help you how our SLA works.
★ 100% Uptime – 0% Credit
★ 99.1% to 99.9% Uptime – 3% Credit
★ 98% to 99% Uptime – 12% Credit
★ 95% to 97.9% Uptime – 45% Credit
★ 90% to 94.9% Uptime – 95% Credit
★ 0 to 89.9% Uptime – 100% Credit
The following terms apply when requesting SLA based credit on your service
We guarantee that our Support Team will respond to your request within a few hours.
To open a Support Ticket or chat with our Support Engineers, simply login to the Client Area and open a new conversation in the chat box.
✓ Send in your support request immediately after opening a new chat, so that we can assign it to the relevant department and resolve the issue for you as fast as possible.
✓ Refrain from opening new conversations or sending different emails for the same request since your waiting time will increase.