Service Level Agreement

SLA that sets standards on the service offered at HostForest

HostForest guarantees a 100% network and power uptime on the services offered at the company.

The below credit chart will help you how our SLA works.

★ 100% Uptime – 0% Credit
★ 99.1% to 99.9% Uptime – 3% Credit
★ 98% to 99% Uptime – 12% Credit
★ 95% to 97.9% Uptime – 45% Credit
★ 90% to 94.9% Uptime – 95% Credit
★ 0 to 89.9% Uptime – 100% Credit

SLA terms

The following terms apply when requesting SLA based credit on your service

  1. The above Credit Chart is applicable only for HostForest’s Shared Hosting, WordPress Hosting & Cloud Server
  2. Scheduled NOC maintenance is not applicable for credit
  3. Downtime for hardware failures and events out of HostForest’s control are not applicable for credit
  4. SLA requests are approved only for customers who have a good standing with payments
  5. All SLA claims must be submitted within a week (seven days) on the occurrence of the event.
  6. All SLA claims should be submitted at the sales ticketing department via my.hostforest.net/submitticket.php
  7. SLA credits will be approved after a 5 day investigation of a specific event

Enterprise Cloud Platform

Deploy your service infrastructure on our fully redundant, high performance cloud platform and benefit from its high reliability, security and enterprise feature set.

High Performance

Get the best performance for your site with NGINX, HHVM, PHP7, CloudFlare, CDN, Full Page Caching Technology and extensive DDoS protection.

Fully Redundant

Our cloud platform offers a 100% SLA uptime guarantee with full hardware and network redundancy to keep your services online.

Secure Infrastructure

All datacenters are Tier 4 certified and provide advanced fire and intrusion protection combined with enterprise networking hardware.

Fast Activation

Depending on your service, we will activate your service as soon as possible after your payment is verified by our billing department.

Dedicated Support

Our dedicated in-house support team is available 24/7 to answer all technical difficulties you may encounter with any of our products.

Powerful Automation

Our simple and intuitive developer API allows you to manage and extend existing products, as well as submitting new orders without interaction.

What Our Customers Say

We've helped lot of clients with hosting solutions, enabling them to operate much more efficient and secure than they ever did before.

HostForest is a name of trust. Their 24/7 support just awesome.

Istiak Shahria
ADMIN, BETAGIRI.COM

Awesome support & service at cheapest price ever

Md. Abdul Bari
CEO, USASMMSEO

By switching to HostForest we were able to decrease worldwide app latency.

Mary Fonda
SAAS Billing Solutions

Looking for a custom solution?

Our technicians can provide you with the best custom made solutions on the market, no matter whether you're a small business or large enterprise.

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