Our Support Policy

We guarantee that our Support Team will respond to your request within a few hours.

  • On Demand WordPress Installation
  • Load problems or sluggishness
  • Network related issues
  • Failure of server to boot
  • Package installations via package manager (YUM, RPM)
  • DNS Configuration
  • Best effort for 3rd party script configurations and/or website errors
  • Task automation
  • Firewall setup & troubleshooting
  • E-mail configuration
  • OS upgrades & software migrations (PHP, MySQL)
  • Custom Apache configurations (Apache modules)
  • Perl/PECL module/extension installations
  • Backup configurations

Contacting Support

To open a Support Ticket or chat with our Support Engineers, simply login to the Client Area and open a new conversation in the chat box.

In order to ensure a premium support experience

✓ Send in your support request immediately after opening a new chat, so that we can assign it to the relevant department and resolve the issue for you as fast as possible.

✓ Refrain from opening new conversations or sending different emails for the same request since your waiting time will increase.

Enterprise Cloud Platform

Deploy your service infrastructure on our fully redundant, high performance cloud platform and benefit from its high reliability, security and enterprise feature set.

High Performance

Get the best performance for your site with NGINX, HHVM, PHP7, CloudFlare, CDN, Full Page Caching Technology and extensive DDoS protection.

Fully Redundant

Our cloud platform offers a 100% SLA uptime guarantee with full hardware and network redundancy to keep your services online.

Secure Infrastructure

All datacenters are Tier 4 certified and provide advanced fire and intrusion protection combined with enterprise networking hardware.

Fast Activation

Depending on your service, we will activate your service as soon as possible after your payment is verified by our billing department.

Dedicated Support

Our dedicated in-house support team is available 24/7 to answer all technical difficulties you may encounter with any of our products.

Powerful Automation

Our simple and intuitive developer API allows you to manage and extend existing products, as well as submitting new orders without interaction.

What Our Customers Say

We've helped lot of clients with hosting solutions, enabling them to operate much more efficient and secure than they ever did before.

HostForest is a name of trust. Their 24/7 support just awesome.

Istiak Shahria

Awesome support & service at cheapest price ever

Md. Abdul Bari

By switching to HostForest we were able to decrease worldwide app latency.

Mary Fonda
SAAS Billing Solutions

Looking for a custom solution?

Our technicians can provide you with the best custom made solutions on the market, no matter whether you're a small business or large enterprise.

Get in touch